Privacy Policy

1. Introduction

Tweakify ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PC optimization and repair services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

3. How We Use Your Information

We use collected information to:

• Diagnose, troubleshoot, and resolve PC issues
• Communicate about your service requests and appointments
• Provide PC Health Reports and optimization recommendations
• Process payments and maintain service records
• Improve our services and customer support
• Send service updates and important notifications

4. File Access and Privacy Practices

We take your file privacy seriously and follow strict protocols:

• We do NOT access, view, copy, or store personal files, photos, documents, or browsing history
• We work exclusively in system areas required for diagnostics and optimization
• If access to user files is needed for any reason, we request explicit permission first
• All remote sessions are conducted with your knowledge and you can monitor our actions
• We do not install monitoring software or maintain persistent access after sessions end

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist our operations (payment processors, cloud storage) under strict confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users
• With your explicit consent for specific purposes

6. Data Security

We implement industry-standard security measures to protect your information, including encrypted connections for remote sessions, secure data storage, access controls and authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

Service records, PC Health Reports, and technical data are retained for 90 days after service completion to provide ongoing support. After this period, detailed technical data is automatically deleted. Basic service history (dates and service types) may be retained longer for business records. You may request deletion of your data at any time by contacting support@tweakify.com

8. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing

9. Cookies and Tracking

Our website uses essential cookies for functionality and may use analytics cookies to improve user experience. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. Services for minors must be requested by a parent or legal guardian.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: support@tweakify.com